The University uses an artificial intelligence system to support the classification of communications received via Certified Email and managed through the Titulus document management system.
The system analyses the necessary information from the communication, including the subject and, where required, the content of attachments, comparing them with the areas of expertise of the University’s organisational units as specified in the role descriptions.
The artificial intelligence formulates a proposal concerning the potentially competent organisational unit and assigns a confidence level to the classification.
Uncertain cases, those that do not reach the required confidence threshold, and communications identified as potentially confidential or sensitive are subject to human review. The system is designed according to a principle of human oversight and prudent management of ambiguous cases.
The artificial intelligence service operates with Zero Data Retention (ZDR) configuration, designed to prevent the provider from storing content transmitted via API beyond what is required for the requested processing.
Artificial intelligence provides support for document management and does not substitute the administrative responsibilities of the University’s organisational units and staff.
During the current pilot phase, the system exclusively formulates proposals and does not autonomously distribute documents